We do! We can: access via door code, collect from outside the building, or inside the lobby. Our tips for this are to tape a note to the top of your bucket claiming who it belongs to and asking for building management to not throw it away. Give them a heads up and ask where is best to place the bucket, and then let us know where we can find it! 

You can check out our service map here. If you’re still uncertain, shoot us an email at enrichcompost@gmail.com with your street address and we will confirm. 

At this time, we do not offer drop off service. If you’re uncertain how much you’ll be composting, we suggest starting with a biweekly pickup. You can always adjust your pickup frequency if need be.

We do! Please send us an email at enrichcompost@gmail.com letting us know when, where, how many days, and how many guests you expect and we can give you a quote. 

Welcome emails get sent out on Mondays, where you will receive details like when you should expect your bucket, and your pickup schedule. Once you receive your bucket, start throwing your scraps inside and leave it out for us on your designated pickup day!

You can view a list of acceptable and unacceptable items here

In order to adjust your frequency or Tier level, you’ll need to cancel your current subscription and sign up with the new preferences on your account.

Your bucket can move with you- just let us know your new address in an email (updating on your account won’t notify us!) so we can determine if your pickup day is changing.

Please, only use the text system to reply when you need to skip your pickup. We do not screen text replies for account requests. Send us an email at enrichcompost@gmail.com for all account updates and questions. 

Yes! Feel free to use as many certified compostable bags as you want that fit inside your bucket. If you want to purchase more bags we have some available on the website here. 

 It is! If your bucket gets lost, damaged, or stolen we can provide a new one. The replacement fee is $23 per bucket and can be purchased here. Please take care of your bucket! Wiping your bucket between pickups and deep cleaning the bucket and lid regularly will help keep it fresh. You can also line the bottom of your bucket with newspaper to absorb liquid. We do not collect at the end of service.

We try to operate between 8am and 8pm, so please leave your bucket out early enough for us. If your bucket hasn’t been picked up by 8pm, please reach out and let us know. If you forget to leave your bucket out, we may be willing to come pickup another day for a fee, depending on your location. Email us at enrichcompost@gmail.com to request a return pickup. 

During the week: It will have a sealed lid that will ensure there’s no smell factor. You can put it right next to your garbage and recycling cans in your kitchen. Tip: Some people use  a smaller container that sits on their counter to collect scraps and then empty it at the end of the day into the larger bucket.

For pick up: Try to avoid putting the bag next to your regular trash and recycle pick up place, because it is likely to get mistaken! Please make sure it is in an accessible area (no fenced in or blocked areas please)

Our website get finicky when card payment changes. Please make sure you have made the new card your “primary” card. If the website kicks you out, you’ll have to sign back up on the website and can use your same login.

If you are traveling for more than a month, you can email us and we will pause payments for the time that you are away.